FAQ’s

A Vehicle Service Contract is an extended warranty that covers specific repairs and services for your vehicle. It goes beyond the manufacturer’s warranty, offering financial protection against unforeseen mechanical breakdowns. With this contract, you can drive with confidence, knowing that potential repair costs may be covered, depending on the contract terms. It’s a valuable investment to ensure a worry-free ownership experience.

A Vehicle Service Contract offers crucial advantages, such as shielding you from unexpected repair costs and providing added peace of mind. As vehicles become more complex and repairs more expensive, having this contract ensures you’re financially protected from potential breakdowns. It’s a proactive step to secure your investment and enjoy worry-free driving.

A Vehicle Service Contract typically covers a range of mechanical and electrical components in your vehicle. This can include the engine, transmission, drivetrain, suspension, and more. It varies based on the contract level and provider, but generally includes repairs and replacements for covered components due to normal wear and tear. Having a clear understanding of the specific coverage terms helps you make informed decisions about protecting your vehicle investment.

You can take your vehicle to authorized repair facilities, which are often approved by the Vehicle Service Contract provider. These facilities are equipped to perform covered repairs and services as outlined in your contract.

It’s important to review the list of approved repair centers in your contract to ensure you’re visiting a facility that meets the contract’s criteria. This ensures proper handling of repairs and maximizes the benefits of your Vehicle Service Contract.

While dealership extended warranties and our Vehicle Service Contract share the goal of extended coverage, there are key differences. Our Vehicle Service Contract often provides more flexibility in terms of coverage levels and repair facilities. Unlike dealership warranties, which are typically limited to specific brand dealers, our contract can often be used at authorized repair centers nationwide. Additionally, our contract can be tailored to your specific needs, providing a more personalized and comprehensive coverage solution.

Yes, you will also receive full accessibility to a 24-hour roadside assistance package included with
every vehicle service contract. This will give you access to towing, lock out services, fuel delivery
services, battery boost/jump start, tire assistance as well as food and lodging expenses if you are
traveling and stranded outside of your hometown waiting for your vehicle to be repaired. You will also
have access to rental car reimbursement. For additional costs, we also offer enhanced coverage options.
To learn more, call (888)-807-5750 Monday-Friday 9AM to 5PM.

No, you generally don’t have to pay for the entire Vehicle Service Contract upfront. Most providers offer flexible payment options, including monthly installments, making it more manageable for you. This allows you to enjoy the benefits of extended coverage without a significant upfront cost. It’s essential to review the payment terms and options outlined in your contract to choose the one that best suits your financial preferences.

To initiate a claim, contact our dedicated claims department through (888)-807-5750 or info@securewarranty.org. Provide your contract and vehicle details along with the issue description. Our team will guide you through the process, directing you to an approved repair facility. We ensure a smooth claims experience, so you can get back on the road with peace of mind.

If your vehicle covered by the service contract is sold or traded, you have several choices. The contract can be transferred to your new vehicle, adding value and desirability. Alternatively, the policy can be transferred with the vehicle to the new owner, or you can cancel the policy and potentially receive a pro-rata refund. Your options ensure flexibility in managing your coverage.

Feel free to reach out to our dedicated customer care team at (888)-807-5750 during our business hours of Monday to Friday, 9AM to 5PM Eastern Time. Our knowledgeable representatives are here to assist you, address your inquiries, and provide a tailored quote for your vehicle.

You can also connect with us via email at info@securewarranty.org for any assistance you may need.